Your new flights home

Arrangements have been put in place with Virgin Atlantic to fly passengers home from Montego Bay at no cost to you, regardless of whether you are ATOL protected or not. Thomas Cook staff in resort, working with Virgin Atlantic, will be able to help to provide you with details of the your new flight arrangements.

The repatriation programme is solely focused on ensuring Thomas Cook customers return to the UK as efficiently as possible. Virgin Atlantic will organise your repatriation flight as close as possible to the original time that you were booked to return to the UK at no cost to you. This means that customers will be booked on the most appropriate flight that is closest to your original departure date. 

We understand that you may have arranged or paid for extras or upgrades as part of your original booking with Thomas Cook such as a premium seat or particular meal. Unfortunately, as the repatriation programme is focused on getting you back to the UK as efficiently as possible, we cannot commit to honouring these and you will not be able to claim a refund on this cost.

Passengers with a disability or who require special assistance should make the airline aware of your requirements at the time of booking. This information will not be automatically transferred to your new booking.

Original flight date Flight information
23 September Information for 23 September flights
30 September Information for 30 September flights