The CAA’s flying programme to repatriate Thomas Cook’s customers affected by the company’s liquidation has now ended. If you are still abroad and are ATOL protected, our team will be in touch with you directly to arrange alternative flights home. If you have any concerns, please contact our call centre.
The CAA has launched its online refund claims form on 7 October for customers affected by the liquidation of Thomas Cook. To access the form, please visit our refunds page. This will be used to refund more than 360,000 bookings for Thomas Cook ATOL protected holidays, covering trips that would have been taken by 800,000 people.
ATOL protected customers who were abroad can also claim for the cost of replacing the ATOL protected parts of their trip, or out of pocket expenses as a result of delayed flights. We aim to pay refunds within 60 days of receiving a valid completed claim form. All automatic direct debit refunds are on track to be returned to customers by Monday 14 October.
Providing your contact information
We may need to contact you about short notice changes to your flight and we can do this provided we have accurate contact details. To ensure we have the most effective means of getting in touch with you, please send us your contact information.
Please note that even if you provide your contact details you will still need to check this website regularly for details of your new flight because we will contact you only where the flight information is not on the website.