Please ensure that you make a note of your claim reference number which is provided when you submit your online refund form. You will need this number to progress your claim, so please keep this in a safe place.
We will process your claim and will contact you in due course if we need further information from you. We are aiming to complete our assessment of your claim within 60 days of submission. Once your refund has been processed, you will be contacted by the team directly.