If both the scenarios below apply to you, you only need to make one claim.

I repaid for ATOL protected parts of my holiday while I was abroad

If you had to pay for parts of your holiday that were ATOL protected while you were abroad, like transfers or accommodation, you can make a claim to be reimbursed. You will need to provide itemised receipts for these costs and proof of your payment(s).

How to make a claim.

Please ensure that you make a note of your claim reference number which is provided when you submit your online refund form. You will need this number to progress your claim, so please keep this in a safe place.

What information do I need when submitting a claim?

  • Thomas Cook / Freedom Travel Group Booking Reference
  • Departure and return date
  • Number of passengers on your booking
  • Amount paid
  • Date, method and amount of the last payment

This information should be available on your ATOL Certificate or booking confirmation documentation.

How to locate information on your ATOL Certificate.

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My replacement flight was delayed

If your replacement flight was delayed by more than four hours or was scheduled more than four hours later than your original departure time, you may be able to make a claim for reasonable expenses.

To check whether you are eligible and see details of reasonable expenses, please read our guidance on delayed flights.

You will need to provide itemised receipts for these costs and proof of your payment(s).

How to make a claim.

Please ensure that you make a note of your claim reference number which is provided when you submit your online refund form. You will need this number to progress your claim, so please keep this in a safe place.

What information do I need when submitting a claim?

  • Thomas Cook Booking Reference
  • Departure and return date
  • Number of passengers on your booking
  • Amount paid
  • Date, method and amount of the last payment

This information should be available on your ATOL Certificate or booking confirmation documentation.

How to locate information on your ATOL Certificate.

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Please note that EU261 compensation rights for denied boarding or delayed or cancelled flights do not apply to any repatriation flights managed by the CAA.