Consumers should be vigilant of criminals attempting to use Thomas Cook’s liquidation as an opportunity to trick people into revealing personal or financial information.

Criminals will often use the publicity around these sorts of events as a chance to pose as a genuine organisation, including banks, police officers, retailers and travel companies. Often the criminal will pretend to be from the impacted company, such as Thomas Cook, or claim they are dealing with an issue resulting from the collapse.

Fraudulent emails, phone calls or text messages often claim to be able to help customers and assist with refunds.

Using Thomas Cook as a cover story, the criminal will then attempt to get the recipient to disclose personal or financial information, which they will then use for their own fraudulent purposes. The only valid forms for a Thomas Cook refund are available on this website.

Consumers are urged to follow the advice of the Take Five to Stop Fraud campaign:

  1. A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Only give out your personal or financial details to use a service that you have given your consent to, that you trust and that you are expecting to be contacted by.
  2. Don’t be tricked into giving a fraudster access to your personal or financial details. Never automatically click on a link in an unexpected email or text.
  3. Always question uninvited approaches in case it’s a scam. Instead, contact the company directly using a known email or phone number.