Contact details for the Civil Aviation Authority’s call centre

We are likely to be experiencing a large number of calls, so please bear with us.

Please only contact the call centre if you were originally scheduled to return to the UK within the next 48 hours, you are currently overseas and having difficulty with your accommodation, or you require special assistance.

The CAA’s call centre for Thomas Cook customers can be contacted as follows.

  • Phoning from the UK (reduced rate): 0300 303 2800
  • Phoning from overseas:  +44 1753 330 330

Call rates will vary, depending on network provider.

We will also issue updates on the CAA Twitter Feed.